Follow the steps carefully to connect your WhatsApp Cloud API with Clorofile ERP and enable real-time messaging.
1: Create a Facebook Developers Account
- Login to your Facebook account and visit Facebook Developers. Click Get Started.
- Enter your phone number for verification.
- Choose Developer role.
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2: Create a Facebook App
1. Click Create App.
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2. Choose Business as app type.
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3. Provide business information and app details.
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4. Navigate to WhatsApp product → Click Set Up.
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5. Accept WhatsApp Terms.
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6. Send a test message.
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3: Connect Your Phone Number
1. Click Add Phone Number.
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2. Fill business information and click Next.
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3. Add a WhatsApp number (must not be linked to existing WhatsApp).
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4. Verify phone number using 6-digit code.
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5. Confirm phone number is connected.
4: Webhook Configuration
1. Head to Configuration in WhatsApp Module Settings
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2. Click Edit Webhook.
3. Enter the Webhook URL and use a Verification Token (you will later need to add it in the module's settings).
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4. Subscribe to the following critical webhook events for a complete WhatsApp integration:
| Event Name | Purpose |
| messages | Receive incoming and outgoing WhatsApp text, media, and interactive messages. |
| message_status | Track the delivery status of messages (delivered, read, failed, etc.). |
| message_template_status_update | Get updates on the approval or rejection status of your message templates. |
| account_review_update | Get notified when your WhatsApp Business Account undergoes review or status changes. |
| phone_number_name_change | Receive alerts when your connected phone number's display name is changed. |
| template_category_update | Monitor changes to template categories (marketing, transactional, etc.). |
| template_quality_update | Track the quality rating (green/yellow/red) of your message templates. |
✅ Important Note: Subscribing to these events ensures you:
- Receive real-time new messages and delivery receipts
- Monitor your template status and quality
- Track account and phone number changes proactively
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Step 5: Generate a Permanent Access Token
1. Go to Meta Business Manager
2. Navigate: Business Settings → Users → System Users → Add (Create a System User).
3. Assign a name and select Admin role for the System User.
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✅ Important Note: These scopes must be selected for successful WhatsApp API integration and automated webhook management.
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