Void Debit Note
Conditions for Using the Void Feature
The Void feature can be applied only when all of the following conditions are met:
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The Debit Note is not closed.
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No invoices have been debited.
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No refunds have been issued.
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The user has permission to edit the Debit Note.
Once a Debit Note has been voided, it cannot be used to generate refunds.
Void a Debit Note
Step 1: Hover over the Debit Note and click the Debit Note Number hyperlink.
Step 2: Click More and select Void.
Result:
The Debit Note status will be updated to Voided, and all related actions such as refund creation will be disabled.
Cancel Void (Reopen Debit Note)
To cancel a voided Debit Note and reopen it:
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Click More and select Mark as Open.
Refund Debit Note
To issue a refund for a Debit Note, follow the steps below:
Step 1: Hover over the Debit Note and click the Debit Note Number hyperlink.
Step 2: Click More and select Refund.
Step 3: Enter the Refunded Amount, select the Refund Date, choose the Payment Mode, and click Save.
Refund records can be edited or deleted from the Refunds tab.